Perhaps nothing compromises your customer’s online experience more than Wi-Fi. Signal interference, aging equipment, multiple connected devices, placement of the router and bandwidth hogs, such as video streaming, greatly impact performance.
Unfortunately, your customers do not differentiate between the pipe to the home and the wireless environment inside. If your telco has launched faster Internet speeds, it might find they are unappreciated and undervalued because of Wi-Fi issues.
Cronin has developed a one-day Wi-Fi class for all telco employees. Through this interactive training, your team will learn Wi-Fi technology and its relationship to the Internet. A well-trained team correlates with higher customer satisfaction, loyalty and increased revenues.