Technology Tuesdays Online Training
A Cronin Certification Course Expanding Your Team's Technical Expertise
Technology Tuesdays Online Training
A Cronin Certification Course Request a Sneak Peek Video Today!  

Technology Tuesdays Online Training

Technology Tuesdays – a Cronin Certification Course – is your “boot camp” for new technologies and telecom trends. Our simple, straight-forward explanations and descriptions make it easy for all employees to keep pace with the industry and ahead of customer expectations.

Tech Tuesdays runs October 22 – December 3 and consists of six classes – all highly customized for rural ISPs. Each class is about an hour and is presented live on WebEx every Tuesday at 3:00 p.m. eastern, then available on-demand, 24-7. Train when it’s most convenient!

The series is enhanced by six, easy-to-read written tutorials – one for each class. The tutorials may be kept for ongoing reference to provide superior customer experiences.

Tim Owens and his team are well known for their ability to simplify and unravel complicated terms. Throughout this certification course, you’ll learn the importance of increasing customer satisfaction by knowing current Internet trends and getting the customer on the right broadband plan, understanding the newest consumer electronics your customers are connecting to the broadband network, explaining the benefits of the next generation of Wi-Fi and how mesh networks increase coverage, guiding customers through the various video options available today, clarifying the implications of Wireless 5G and other wireless technologies, and serving the business customer with advanced services.

Upon completing the series, employees take a brief online test to become certified. Certification matters! It demonstrates a commitment to employees and their advancement. This curriculum is designed to take your team to the next level.
Enroll your team today!

Course Objectives

Certify for greater retention

Master broadband, wireless and consumer electronics

Answer customer questions without escalation

Encourage staff to take initiative

Become more relevant to your customers

Provide more efficient and superior customer service

Sell telecom products and services

Cronin’s 2020 Technology Tuesdays Online Training Course will be presented live in the fall of 2020! You can still enroll in our 2019 course and learn completely on-demand 24/7. Click on the tabs below to learn more about the certification course and view the 2019 curriculum.

Cronin Certification Course Details

We’re bringing it to you live for an engaging experience!

Enrolled participants attend six, live webinars online using Cisco WebEx every Tuesday for six weeks – October 22 through November 26, 2019 – to learn about advanced telecommunications and new technologies. Each webinar is about 1-hour. Don’t worry, it’s not two-way video. You can only hear and see us.

A day prior to each live webinar, participants will receive an email containing the written tutorial and the link and teleconference instructions to access the live webinar. Participants will also receive a reminder email shortly before the live webinar. The class is also recorded and archived for on-demand learning in our online training site, so participants have the flexibility to learn when it’s convenient for their schedules.
Enroll your team today!

Request a Sneak Peek Video of the Cronin Certification Courses
On-demand Training

Train on-demand and learn when it’s convenient for you!

All webinars are presented live, but they’re also recorded and archived for on-demand learning. Participants are given personal login credentials to gain access to the on-demand video, written tutorial and supporting material for each class. Classes will accumulate in our online training site as they are presented each week. Participants can log in and learn on-demand 24/7.

On-demand learning gives teams the flexibility to maintain office or field coverage and train when it is convenient for the company’s schedule. Learning from the conference room, desk or at home – on almost any computer or device – has never been easier!

Written tutorials and bonus supporting materials can be combined into an electronic notebook and kept for ongoing reference.

Participants receive a 5 to 10 page written tutorial for each class. The written tutorial is a primer to the information participants learn in the class. Ideally, it should be read prior to viewing the live webinar or on-demand video.

Participants also receive bonus supporting materials throughout the course. The tutorials and bonus supporting materials may be kept for ongoing reference to provide superior customer experiences.

Testing ensures greater retention of the information.

After completing all six classes, participants will be emailed a study guide to help them prepare for a 30-point multiple-choice online test. They must correctly answer 80% of the questions to achieve certification and completion of the course. The test may be retaken, as needed.

** Our online testing site gives participants instant scoring results **

Certificate Image

Thousands of telecom professionals nationwide have already been certified! Many companies use this final accomplishment as a requirement for wage increases or advancement.

Upon successful completion of the technology curriculum and testing, participants earn a personalized digital Cronin Certificate of Accomplishment and can print it directly from their test-results screen. The certificate is date stamped so you can keep track of the date of completion.

Cronin-certified staff are the most qualified in their field. They have acquired the skills to sell advanced telecommunications. They have taken the time to learn, study and develop as service professionals. Certified staff confidently sell, up-sell and win back customers. They are also proficient in the latest technologies and consumer electronics.

Technology Tuesdays Curriculum and 2019 Schedule
All NEW content! Perfectly sequenced to build a solid foundation of understanding!

Supervisor Orientation

In advance of the training, a 30-minute supervisor orientation video will be provided to help supervisors at registered companies become familiar with the Technology Tuesdays Online Training Course curriculum, certification process and our e-learning format.

  Available on-demand

1 – Broadband and Internet TrendsOctober 2019 Calendar Image

Consumer spending continues to increase as households migrate to faster speeds and connect more devices. Data consumption is exploding! Fiber-to-the-home now stands at 60% in rural ISP territory. Millennials and Gen Z are eschewing social media, as older populations stream video. How to keep track of it all? This introductory session puts everything into perspective for you.

Live on Tuesday, October 22, 2019 at 3:00ET / 2:00CT / 1:00MT / 12:00PT / 11:00AK / 10:00HA

  Available on-demand by Thursday, October 24, 2019

2 – Consumer Electronics Gone ViralOctober Calendar Image

Always a fun and mind-blowing exploration of extreme innovations, our 2019 list breaks down 20 viral gadgets your customers are connecting to the broadband network. We’ll explain how they work and why they’re so popular, plus our judgements for each, “Stupid or genius?!”

Live on Tuesday, October 29, 2019 at 3:00ET / 2:00CT / 1:00MT / 12:00PT / 11:00AK / 10:00HA

  Available on-demand by Thursday, October 29, 2019

3 – Wi-Fi 6 and Mesh NetworksNovember Calendar Image

Ditching the old 802.11 a, b, n, ac, ax. . . designations, Wi-Fi 6 is the next generation of wireless router that improves performance, reduces tech support calls and extends coverage. Combined with mesh access points, the consumer should rarely experience Wi-Fi related problems.

Live on Tuesday, November 5, 2019 at 3:00ET / 2:00CT / 1:00MT / 12:00PT / 11:00AK / 10:00HA

  Available on-demand by Thursday, November 7, 2019

4 – The Video ConundrumNovember Calendar Image

How has watching television become so complicated? To accommodate consumer demands, many rural ISPs are providing multiple video options:  traditional, streaming, HD-antennas and hybrid solutions. Others are even guiding consumers to YouTube TV, AT&T TV Now and Sling TV and helping them make the best selection. We’ll summarize the options and explain the pros and cons of each.

Live on Tuesday, November 12, 2019 at 3:00ET / 2:00CT / 1:00MT / 12:00PT / 11:00AK / 10:00HA

  Available on-demand by Thursday, November 14, 2019

5 – Wireless 5G and Other Wireless TechnologiesNovember Calendar Image

There’s so much hype and misleading claims! In reality, Wireless 5G is a long way from invading rural America. But all telco employees should have 5G on their radar – customers will ask! In this all-things-wireless session, we will also review fixed wireless networks that are competing head-on with fiber-fed ISPs.

Live on Tuesday, November 19, 2019 at 3:00ET / 2:00CT / 1:00MT / 12:00PT / 11:00AK / 10:00HA

  Available on-demand by Thursday, November 21, 2019

6 – Business Class Services

The technologies can be mystifying: Metro Ethernet, dark fiber, lit fiber, SD-WAN, hosted voice and more. Unless you work directly with business customers, why do you need to know about them? Because they’re great money-makers for your company, and they’re not as complicated as they sound. Move beyond your knowledge of residential services and into the business realm.

Live on Tuesday, December 3, 2019 at 3:00ET / 2:00CT / 1:00MT / 12:00PT / 11:00AK / 10:00HA

  Available on-demand by Thursday, December 5, 2019

Study Guide and Final Test for Cronin Certification

Participants will receive the study guide for the Cronin Technology Tuesdays Online Training Course the second week of December. The study guide will help participants prepare for the 30-point multiple-choice online test for certification. Participants will have until February 7, 2020 to take the final test for Cronin Certification.

  • The Study Guide will be distributed by the week of December 16, 2019
  • The testing period will be from the week of December 16, 2019 through February 7, 2020
  • Access to all course materials closes on Tuesday, March 31, 2020

GREAT VALUE AND EASY TO SCHEDULE!

E-learning is extremely beneficial for companies with employees at multiple locations – NO TRAVEL REQUIRED!

Individual

$395Per Person
  • Includes the Entire Technology Tuesdays Online Training Course
    and Certification for 1 Participant

Teams of 10 or More

SAVE
  • There’s no “i” in team!
    Your entire team can learn together and become certified.
    Ask about volume discounts for larger teams and entire telcos.

Cronin’s Online Resource Center – You can also enhance your online training and improve your customer service department with additional materials above and beyond this course. Through our extensive work in the telecommunications industry over the past 20 years, Cronin has generated a large library of valuable resources. We invite you to use this information to gain industry insights and help improve your company’s operations. This upgrade gives you UNLIMITED access to valuable tools all year long. ISPs can place a “shortcut” on each desktop for quick reference to such things as the broadband usage guide and more. Just one of our resources could save you hours of work! An upgrade to any online training course registration – just $495 per telco.

Interested in seeing what’s all in Cronin’s Online Resource Center? Email us to request the table of contents.

T&C’s – Last but not least, the legal stuff
All materials developed for the Cronin Online Training Certification Courses are copyright protected. Reproduction, in whole or in part, without prior consent from Cronin is prohibited. Only registered participants may have access to the tutorials, accompanying materials, webinars, archives, study guide and final exam.
Anyone participating in the training for their own professional development must be registered. Failure to abide by these Terms may result in the immediate removal of your privileges without recourse.

What Our Clients Say

“Our customer service staff participated in Technology Tuesdays and found it to be extremely beneficial! We scheduled employees to do their training when it worked with their schedules. I received very positive feedback from the staff as it really helped them understand technology in their terms. They gained knowledge on what our customers are using in the way of technology and are now much more comfortable explaining Wi-Fi and understanding what their broadband needs may be based on viewing habits, number of devices, etc.

There were some aspects of the training that didn’t fit their roles specifically, but it is important for them to be exposed to other service offerings that we provide. The more they know, the better they serve our members. I would highly recommend this program! It was definitely a worthwhile financial investment as well as the investment of staff time.”

Christie Turn, Customer Service Manager, Paul Bunyan Communications - Minnesota
“Technology Tuesdays was a very insightful course and I would recommend it to anyone that isn’t a tech in the industry. The test was very straightforward. Thank you to Cronin for developing this for the industry!”
LeAnne McCarthy, Marketing & Sales Director, Walnut Communications - Iowa
“Cronin is an excellent resource for technical and sales training. Not only are the topics relative to today’s technology industry, they are presented in a manner that satisfies the knowledge level from the beginner to the more advanced.

In addition, the flexibility of online training enables more staff members to participate than in a structured class setting.”

Citizens Team Member, Citizens Cooperative - Virginia
“Cronin’s online programs have improved our staff’s technical savviness. Our employees are more confident speaking with customers about technology, which improves the customer’s experience and helps the CSRs close the sale.”
Eric Linder, Customer Operations Manager, Nemont - Montana
“Cronin offers the best industry-specific training that we have found. Our customer service reps have greatly benefited from completing the Certification Program.

When I need to get my employees trained, I look to Cronin first.”

Kelle Oblizalo, Customer Service Manager, Hood Canal Communications - Washington
“The Cronin Certification Courses are well organized and presented. Our employees have so many options to participate. If they can’t make it to the live event, they can view the recording at their convenience. The training is specific to our industry and our clientele in rural America.”
Customer Service Supervisor, Mid-Rivers Communications - Montana

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