CPNI Training
and Certification Online Regulatory Training for Your Entire Team

CPNI Training and Certification

Yes, it’s that time of year again – your annual Customer Proprietary Network Information (CPNI) compliance training. It’s not the most exciting topic in the world, but Cronin President, Tim Owens, has a way of explaining telecom regulations so your eyes don’t gloss over 17 minutes into the training. We’re not saying you’ll be at the edge of your seat, but Tim will definitely have your team engaged.

For over ten years, Cronin has been providing CPNI training. Tim differentiates his training by including a special section on marketing around CPNI; extending tips on how to sell and up-sell, while staying compliant with FCC rules. He also presents real-world scenarios from telcos he’s worked with all over the United States; helping your team use best practices to resolve customer CPNI issues.

The training covers –

  • The History of CPNI
  • Terms and Definitions
  • Restricted CPNI
  • Acceptable CPNI
  • Opt In / Opt Out
  • CPNI Compliance
  • FCC Enforcement
  • Marketing Around CPNI

CPNI Training and Certification was presented live online using WebEx but it’s also available on-demand for nearly a year so your staff can access the training and become certified when it is convenient for their schedules.

Online Learning

Certify for greater retention and tracking

Keep your telco compliant with the FCC’s rules

Encourage best practices to avoid penalties

Protect customer’s information 

Sell telecom services while staying compliant

Cronin CPNI Online Training and Certification Details

Presented live online for an engaging experience!

Cronin presented CPNI Training live online using Cisco WebEx. The 45-minute presentation was also recorded and archived for on-demand learning in our online training site.

Enroll your company today and get unlimited access to the training so your staff can train completely on-demand 24/7.

Request a Sneak Peek Video of the Cronin CPNI Training
On-demand Training

Train on-demand and learn when it’s convenient for you!

The CPNI Training was presented live using WebEx, but it was also recorded and archived for on-demand learning. Enrolled companies are given login credentials to gain unlimited access to the 45-minute on-demand video of the CPNI Training so they can easily circulate staff through the training. The on-demand version will be available to your company through Friday, October 30, 2020 (that is, unless the FCC implements new CPNI rules).

On-demand learning gives teams the flexibility to maintain office or field coverage and train when it is convenient for your company’s schedule. Learning from the conference room, desk or at home – on almost any computer or device – has never been easier!

Plus, you’ll now have the capability to refresh or retrain employees who need extra reinforcement throughout the year. Let’s face it, there’s a lot to know in telecom.

An online quiz ensures greater retention of the information.

If you have a large team, it can be tedious to keep track of who has taken the training and who’s dodging the regulatory stuff, so we include an easy 5-point online quiz to have your staff take right after viewing the training. It serves two purposes – it helps everyone retain some of the key elements to keeping your company compliant, but it also rewards them with a personalized, date-stamped digital certificate that can be saved as a PDF or printed.

Participants must correctly answer 100% of the questions to achieve Cronin Certification and completion of the training. The quiz may be retaken, as needed.

** Our online testing site gives participants instant scoring results. HR or a CPNI Compliance Officer will also receive auto-generated emails containing participants’ results and certificates; making it easy to add to personnel files **

CPNI Training Schedule

Presented live via WebEx on Wednesday, December 4, 2019 at 3:00ET

  Available on-demand from Monday, December 9, 2019 – Friday, October 30, 2020.

  • Duration of the Training:   45-minutes
  • Access to the on-demand video and quiz closes on Friday, October 30, 2020 (that is, unless the FCC implements new CPNI rules – then it may close earlier).


E-learning is extremely beneficial for companies with employees at multiple locations – NO TRAVEL REQUIRED!

Company-Wide Regulatory Training

$845Per Company
  • CPNI Training & Certification Rate Per Independent Telecom

Regulatory Training for Affiliates or Subsidiaries

  • Ask us about special pricing for your affiliates or subsidiaries.

Save $200 When You Register for Both the CPNI and Red Flags Rule Training and Certification Programs at the Same Time!
Just Click the Enroll Now Button Above and Choose Both Programs to Receive the Discount!

The regular rate for CPNI Training and Certification is $845 per company; Red Flags Rule Training and Certification is $645 per company.
Purchase them together for $1,290 (a savings of $200)

T&C’s – Last but not least, the legal stuff

All materials developed for the Cronin CPNI Training and Certification are copyright protected. Reproduction, in whole or in part, without prior consent from Cronin is prohibited. Only registered companies may have access to webinar, recording/video and quiz. Failure to abide by these Terms may result in the immediate removal of your privileges without recourse.
Your company will have access to the on-demand video and quiz through Friday, October 30, 2020 or until the FCC’s rules change.

What Our Clients Say

“The online CPNI training through Cronin has been a value to our company. The ease of being able to complete the training when it fits into each employee’s schedule has made this an effective program for us and we are able to meet the regulatory requirement.”
Lisa Groetsch, Office Manager, Albany Mutual Telephone - Minnesota
“Cronin has been extremely valuable to DTC explaining trends and changes in the industry. Their dedication to the explanation of their research and sharing of statistics has allowed us to grow our revenue streams in an ever-changing industry, both from a regulatory and a consumer-preference perspective.

We will continue to rely on Cronin to explain difficult industry changes to our employees through their seminars and certification programs.”

Jason Miller, General Manager, DTC - New York

“DUO Broadband found the need to arm our team with as much information in the most effective way concerning CPNI Training and Sales Training for expanded industry education. We chose Cronin because of the online courses, staff knowledge and certificate program to both train/certify our staff, as well as give our company the reassurance of complying with the growing regulations.

Our team is very pleased to be able to work through the courses when they have available down time from working with customers. This also supports me as a supervisor with a small department. The grading and certificate at the end of each course ensures we are ready and armed with the best information for the customer.”

Eric West, Director of Sales & Marketing, DUO Broadband - Kentucky

“Our company used the Cronin online CPNI Training and Certification and it was a smooth process. The video was very well presented, which made it easy to understand by our employees in all the different job categories within our company. The certification process was streamlined as well. I highly recommend using Cronin for your CPNI training needs!”

Lisa Schenfisch, Customer Service Manager, Reservation Telephone Cooperative - North Dakota

“We used Cronin’s CPNI and Red Flags training for our entire Customer Service staff at Hardy Telecommunications. It was easy to access and allowed the representatives to schedule the training when it worked best for them. Tim Owens has a presentation style that’s easygoing and makes the information easy to digest. And everyone got a kick out of getting a certificate at the end! I highly recommend these sessions!”

Derek Barr, Director of Customer Service and Sales, Marketing and HR, Hardy Telecommunications - West Virginia

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